CRM

Description

Job Summary

The Alta Client Revenue Manager work and support their assigned team in Revenue Cycle Services for their assigned clients. The CRM executes the established scope of plan, delivering solutions to the client within the determined project SLA. Responsible for coordinating timeline and all resources internally to achieve timely results. Works closely with the software Implementation Specialists to coordinate software and billing deadlines and go-lives. Works with US based and overseas CRM managers on the RCS team, coordinating work as needed. The CRM is required to manage multiple projects and project types concurrently. Scope of work will include new & current client implementation agreements change orders for additional services post implementation.?? The CRM oversees new & existing credentialing updates, customer/patient support team & offshore team daily functions. CRM works to clarify communication, address questions and concerns, mediate conflict, and maintain order."

Essential Functions

Serve as a manager liaison between IOC & Alta offices to ensure smooth delivery on all client deliverables according to contracts. Oversee client invoicing process and ensure client profitability.

Partake in client kick-off calls with the ECL Implementation Specialists, driving the enrollment and registration process for all medical billing needs.

Provide innovative solutions to both clients & internal teams in revenue cycle process.

Oversee the E-bridge batch routing process and ensure TAT for all batches, including query resolution, improvement practices, ETC.

Work as a communication agent between the client and EDI Specialist, confirming all enrollment forms (paper and digital) are processed

Manage client termination requests including documentation, team work flow, PMS access terminated, Final reports sent, E-bridge, Smartsheet, etc.

Coordinate weekly or bi-weekly meetings with clients, specifically their billing staff. Provide training & education to both Alta & IOC offices where required.

Onboard all new clients into RCM related processes and ensure smooth delivery on all areas.

Oversee setup and registration for clearinghouse, patient statements, ERA/EFT Enrollment, credentialing, payor portals for new and existing clients

Standardize work-flow processes throughout the revenue cycle to assist in achieving consistency Write or revise client Standard Operating Procedures (SOPs).

Obtain all technical setup for the RCS team from the client?s or ECL Support?s IT (RDP connections, software logins, VPNs)

Identify and achieve quarterly goals (rocks) based upon the Rockefeller methodology. Actively monitor KPI's and TAT across the team scopes

Knowledge

KSAs

Medical billing experience and Revenue Cycle Service experience required

Associate?s Degree or +5 years experience preferred

Demonstrate success in a client facing role with a medical practice.

Experience working successfully with Off & On shore operations.

Strong verbal and written communication skills

Moderate skills in Microsoft Excel, Word, Powerpoint, Teams, & Outlook

Experience with EMR, PM, Optical, or ASC software preferred

Medical clinic workflow experience beneficial